| How do you close two couples at the same time? |
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How do you close two couples at the same time? Assuming, I’m showing them the exact same vacuum cleaner, I just answer their questions until I think I can get one to say “Yes”. Then I simply say “Is that O.K.?” to the couple most likely to buy. I then take them to the counter (or have my wife Cheryl do it. This is a time that a helper is valuable) and tell the other couple “I’ll be right back to answer any questions you might have .O.K.?” Now what if you were showing a different product to each buyer? If a second person comes into the store soon after the first one, and they are looking for a vacuum cleaner, I invite them to sit & watch a demonstration. I say “This may not be the machine for you. Everyone’s needs are different. But you can see what’s available. O.K.?” Then I invite them to sit down, and see the demonstration with the other couple. If I can tell that the second buyers (or couple) isn’t interested in the exact machine I’m showing (they came in for the $279 special, and I’m showing the $799 Super-Sucker), I’ll just say “Guys, we have a great selection. Just sit back, enjoy the show, and I’ll answer any questions you have at the end. O.K.?” If you use humor, and they all enjoy the demonstration…they will tend to bond with each other. Good. They will also tend to sell each other. If I see that they will buy the same model, I’ll take them all up to the counter at the same time to show them all how to use their new machine. If I ask one “Is that O.K.?” at the end of the demo, and they say “Yes” (remember, I ask the most likely buyer first), then I’ll ask the other buyer “Is that O.K. with you too?” If they say “Yes” Great!. If they say anything else (“We need to think about it”) I’ll say “Great, I’ll finish up with these guys, and I’ll get back to you in a few minutes to answer any questions. O.K.?” I’m acting like they are just minutes from buying…for the effect it has on the first couple. Sometimes one couple wants “90 days same as cash” or other special arrangements. In that case, I’ll have them sit & fill out the form after I show everyone how to use the machines. The most important thing is to never act as if you don’t expect everyone to buy. They usually do. |