| What to do if you are Selling to a\ a parent & adult child. |
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What to do if you are Selling to a\ a parent & adult child. If the adult child is the one buying, I’ll ask the parent “Don’t you wish this was available when you were their age?” Here’s why. That question isn’t asking them to buy, so it’s very easy for them to say “Yes”. And it tells the son (or daughter) that’ it’s O.K. to buy. Neat, eh? What if the parent is elderly and the son is there to help the parent buy? They usually will try to steer the parent to a cheaper model. Why? They honestly feel that they are “Protecting” their parent from the evil salesman. A few are also protecting their dwindling inheritance. In this case, I always let the “kid” try whatever I show the parent. I also stress how easy the product is going to be to use. Of course, you really have to show an “easy to use” product here. Make no mistake.; The “child” is really the one making the purchase here. No matter who is paying for it. The “child’s” opinion is law. Whatever you do, don’t argue with them. I hint that the “child” will benefit. I say “Now, Sir, if you get this, do you promise to let your son borrow this from time to time?” In the “child’s” mind “borrow” is replaced by “inherit” in many cases. We give away free steam cleaner rentals with every high end vacuum cleaner purchase. Offering free rentals to the “Child” works wonders here. Offering to “tune-up” the “child’s” vacuum cleaner for free helps too. I’m not saying that adults don’t really love their elderly parents. I also believe they have noble intentions when they come in. But I have to tell you, I make a lot more sales when I include the “child” in the benefits. |