| Possibly the most important thing in retail is…. |
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Possibly the most important thing in retail is….
Make it easy for the buyer to buy. The buyer comes into your store with plenty of reasons not to buy. You don’t help your case by adding to them. For example…. My wife Cheryl & I went to a furniture store looking at armoires. I promise you, before that moment, I had no idea what an armoire was. It holds dishes, I guess. Anyway, my wife had to have one, and it had to be custom made in maple by Amish craftsmen. So off we went to the “Genuine Amish hand made super expensive furniture store”. The woman that helped us was polite, but didn’t know anything about most of the pieces (at least $2,000 each) we looked at. We picked one. Me- “Can we get it delivered?” Her- “Yes. Delivery is $15 more” I thought it was funny that we get charged over $2,000 for a piece of wood, but only $15 to deliver it. “Could you just include delivery?” I asked. “Oh, No!, the delivery men have to be paid!” she gasped in horror. “That’s fine, do you take VISA?” “Oh, No. We don’t take credit cards here. Only checks”. How quaint. “Do you have 90 days same-as-cash?”. I should have known better. “No sir, we just tell our customers to save up for it. When they have the money, we’ll be here” I kid you not, that’s what she said. I didn’t want to irritate her, so I didn’t mention that she could have doubled her business if she took credit cards or at least had 90 day terms through a finance company. |