| “How To Boost Your Profits Selling Air” |
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“How To Boost Your Profits Selling Air”
As you may know, I add a lot of “freebies” to my bundle when I sell a vacuum cleaner. The customer gets a free set of attachments, lifetime free labor on repairs, lifetime free belts, lifetime free annual tune-ups, and lifetime free use of our commercial steam cleaners. Our costs for this extra value is only $20 or so, but it adds hundreds of dollars in perceived value for the customer.
Gold Member Sandy Birkshire had the idea of extending the warranty on our Solar Comfort Heaters (a product we have in common) from 3 years (the factory warranty) to 10 years. I loved the idea. It would further separate us from the competition and give us the latitude to increase our price. Our actual cost to provide the extra service may cost us an additional $20 per unit, with a retail price increase of $100. That’s an example of selling air.
Offering extended warranties is a way to sell air. Offering expanded warranties is another. With our heaters, we also cover heat lamps under warranty. The company doesn’t cover these. And the heat lamps are absolutely the most likely thing to need replaced during the warranty. I’m selling “Peace of Mind”.
Offering “front of line preferred service” is another idea to offer your high end customers. “Free loaners during repairs”” is another idea. “Free local pickup & delivery”” can be included. These are ways to increase the value of your offer to the customer without substantially increasing your costs. Neat, Eh? |