| “Should You Give Product Numbers To Shoppers?” |
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“Should You Give Product Numbers To Shoppers?”
We’ve all had It happen. We show a product to a customer & they say those magic words “What’s the model number on this unit?” They ask that question on the phone & in the store. We know why they are asking. They are going to shop online or at another store to get a lower price.
And, if you are like me...most retailers have a lower price.
You can do two things that stop the bleeding from this question. We bundle sell. If the customer is getting a combination of three products...an extended warranty…...free extras….and free service...it’s hard for them to compare, even if they have the model number. You can have a store model number. That’s the one you give. That’’s the one they shop. We don’t use this method, because we don’’t have to. Bundle selling takes care of the problem.
““But Claude, what if they call & just ask for a price quote (on a specific model) over the phone?” We just give them the price, and then tell them everything they get with that model. What usually happens? They write down the price we gave them… and they write down everything they get...and they shop with that list.
And nobody will do what we will do.
Remember….Great Offer Beats Great Price.
Over 2/3 of these “Price & Model”” callers actually come in & buy. I’ll take it. |